Overview

The client operates global delivery centers and processes high volumes of AP–AR invoices across regions. The Manual processing and Multiple invoice formats resulted in inefficiencies and limited scalability

Business Challenge

The AP–AR process faced several operational challenges:

• Manual AP invoice creation led to delays and rework
• Inconsistent AR processes across invoice formats
• Lack of standardization increased operational overhead
• Need for a scalable integration approach to support multiple invoice formats

The Solution

AP invoice creation was automated, and AR processing standardized by introducing an integration layer.

Key solution components included:

• An AR-based solution to handle multiple AP invoice formats
• Seamless integration with multiple ERPs for invoice Support
• Use of granular business services to enable scalability at lower cost
• Self-learning for recognizing new invoice format

This solution highlights how Finance Process Automation and Enterprise Integration can be used to improve speed, scalability, and accuracy across AP–AR processes.

Business Outcomes

• ~$180K savings in North America within one year
• 100% increase in processing speed
• Increased customer satisfaction with Accurate invoices delivered
• Recovered the cost of software within 18 months
• Increased customer satisfaction with accurate invoices delivered

Summary

An automated and integrated AP–AR solution was delivered, improving processing speed, reducing costs, enabling scalability across invoice formats, and enhancing customer satisfaction.