Scaling AI Beyond Experimentation for Better Public Services

Local governments are at a critical juncture in their digital transformation journey. These include increasingly demanding citizens, rising service requests, shrinking budgets, and complex legacy systems. The confluence of these factors changes the design and delivery of public services. Operational efficiency, along with faster and more connected services designed around the citizen, changes the game even more. Although many organizations find themselves in promising isolated pilot situations, widespread adoption of AI is accelerating, and isolated pilots are nowhere near the enterprise level. AI has a greater use and value potential in modern data systems with a solid foundation of governance, systems that talk to each other, and establishments that are ready to incorporate AI into everyday decisions and serve the public.

Local government leaders have closed the gaps on what it has taken to abandon isolated efforts in AI, to achieve citizen outcome improvements, to create the next generation of services, and to establish a base to serve citizens in the era of AI and beyond.

This report draws together the views of local government leaders on what it will take to move beyond experimentation and scale AI responsibly, to deliver measurable improvements in citizen outcomes and lay the foundations for the next generation of public services.

Download the full Executive Insight Report to discover how local governments can build trusted AI foundations and scale intelligent services that deliver measurable citizen outcomes.

Author: Vikas Krishan, Chief Digital Business Officer (UK/EMEA), Altimetrik