Altimetrik AI Forum London Brand

A curated AI exchange

From Personalisation to trusted action

Customer experience is entering a new phase. AI is moving beyond segments, recommendations and scripted automation toward systems that understand context, reason across workflows and coordinate action.

This edition brings together leaders across customer experience, AI, data, digital, product and engineering to discuss what it takes to build agentic experiences that people will trust—and enterprises can govern and scale.

The evening features an industry keynote from Rajat Dhawan, Group Chief Digital & Technology Officer, Soho House & Co, an interactive Enterprise AI Dojo led by Ignacio Segovia, Global Head – AI Digital Engineering | Global Field CTO, Altimetrik, and a closing executive fireside discussion.

Enterprise context

Connecting customer data, knowledge, policies and operational systems.

Trust by design

Building transparency, security, governance and human oversight into the experience.

Human-agent collaboration

Redesigning roles and workflows as AI moves from assisting to acting.

Measurable impact

Linking agentic experiences to conversion, retention, productivity and growth.

Evening agenda

An evening built for peer-level exchange

17:30

Guest arrival and networking reception

Connect

18:15

Welcome address

Peter Cambden, Chief Growth Partner – Europe & ME – Altimetrik

Opening

18:20

Industry keynote: Beyond CX personalisation

Rajat Dhawan, PhD, Group Chief Digital & Technology Officer, Soho House & Co

Keynote

18:50

Engineering Trusted Agentic Experiences at Enterprise Scale

Ignacio Segovia, Global Head – AI Digital Engineering | Global Field CTO, Altimetrik

Discussion

19:10

Enterprise AI Dojo: From Journey Friction to Agentic Opportunity 

Ignacio Segovia, Global Head – AI Digital Engineering | Global Field CTO, Altimetrik

Interactive

19:50

Formal seated dinner and executive networking

Dinner

21:30

Close of event

Enterprise AI Dojo

Turn the conversation into a practical next move

Led by Ignacio Segovia, this 30-minute facilitated working session helps participants identify one valuable agentic opportunity and the foundations needed to move it toward production.

Choose the journey

Identify a customer or employee experience where AI could create material value.

Define the trust boundary

Clarify where an agent should assist, recommend or act—and where people stay in control.

Name the outcome

Connect the opportunity to a measurable business result and one 90-day action.

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Featured speakers

Enterprise perspectives grounded in practice

Rajat Dhawan, PhD

Group Chief Digital & Technology Officer, Soho House & Co · Industry Keynote

Peter Cambden

Peter Cambden, Chief Growth Partner – Europe & ME – Altimetrik

Ignacio Segovia

Global Head – AI Digital Engineering Global Field CTO, Altimetrik

Altimetrik AI Forum

Limited seats available — register now

From Personalisation to trusted action

Enterprise context

Trust by design

Human-agent collaboration

Measurable impact

An evening built for peer-level exchange

17:30

18:15

18:20

18:50

19:10

19:50

21:30

Turn the conversation into a practical next move

Choose the journey

Define the trust boundary

Name the outcome

Join the Altimetrik AI Forum in London

Enterprise perspectives grounded in practice

Rajat Dhawan, PhD

Peter Cambden

Ignacio Segovia

Join the Altimetrik AI Forum in London

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