Altimetrik’s SRE transformation helped a global bank reduce downtime, automate operations, and achieve real-time system visibility worldwide.
Background
The financial industry is increasingly relying on technology to provide services to customers. As a result, banks need to ensure that their systems are reliable, scalable, and efficient. Additionally, they operate in a highly regulated industry where downtime or outages can result in significant financial losses or regulatory penalties.
Site Reliability Engineering (SRE) is transforming global financial services companies by providing a set of platforms and practices that enable them to deliver more reliable and scalable services to their customers. SRE practices focus on building and operating software systems that are highly reliable, scalable, efficient and reduce likelihood of outages or downtime.
Our client, a Global Investment Bank and Financial Services conglomerate, is present across 160 countries providing payments, cards, cash management, working capital and trade solutions to companies, and governments, and other big institutions. With over $13 trillion in assets under custody, it also integrates the capabilities of markets with a trading floor in more than 80 countries. Since its tech-operations are huge and span several geographies, the company wanted a comprehensive strategy that can simplify monitoring, enable system tracing and fully automate their tech operations.
The end goal was to get real time 360-degree insights on collective view of system’s health, service management activities, product quality index, missed revenue and total cost of ownership.
Time-based calculation of planned vs. actual financial cost of building and running feature, and missed revenues.
Real time view of service / feature availability and performance metrics vs. defined targets
View into deployments and incidents – system response and recovery time, and product quality.
Detection of business and technology anti-patterns based on benchmark KPIs with trend analysis to.
Altimetrik’s SRE Transformation team engaged with the client to help define, deploy scalable site reliability engineering framework, policies, and procedures to modernize their IT operations. In our discovery phase we mapped their current way of working and identified certain challenges impacting their system reliability, such as:
Our team outlined a 12-month transformational roadmap and assisted in adopting SREfoundational services, optimizing observability capabilities and developed an automated suite to provide self-healing capabilities.
We developed a self-service automation platform to support critical flow remediation and introduced system throttling to manage event queues and transition of payment methods.
Simplified monitoring, and constructed dashboards to capture average request services on active nodes setup of Prometheus and HA Proxy Integration to highlight non-utilized / underutilized nodes.
Consolidated monitoring and logging services with single interface providing comprehensive view into live traffic. Also optimized logging and monitoring by distributed tracing to reduce MTTD.
We optimized observability capabilities and developed automated suites to provide self-healing capabilities and reduced their operational toil.
A global commercial bank needed to accelerate client onboarding across diverse regulatory environments. Manual processing of complex, region-specific documents created delays, while limited access to policy information increased dependency on operations and underwriting teams.
Altimetrik implemented an AI-powered onboarding and underwriting assistant that automated document extraction, validated submissions against mandatory checklists and answered policy-related questions. The solution created a faster, more scalable onboarding experience for clients and internal teams.
