Case Studies
How a Global Enterprise Unified Visibility Across 50,000+ Servers and Built a Foundation for Governed Agentic AI
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Fortune 100 Automotive Company
The auto industry can transform its business operations with the help of SRE by improving system reliability, increasing agility, and enhancing the customer experience. By adopting SRE’s best practices, such as automation, auto companies can accelerate their development and deployment of new services, keeping pace with the rapidly changing automotive industry and bringing innovative products to market faster. SRE can also help auto companies bridge the gaps between their product and support teams, reducing delays in pushing feature releases and improving SLA compliance.
Our client, a global automotive company which delivers solutions for fleet management, had gaps between their product and support teams that led to delays in pushing feature releases and was following traditional support mindset that led to SLA slippages. Client was seeking a credible partner to assess their production engineering maturity levels and outline a transformational plan to incorporate SRE culture and engineering capabilities.
The client was facing several challenges related to its policies and procedures. Due to the lack of well-defined policies and procedures, the engineering teams were involved in supporting production events. Additionally, the organization had poor utilization of service management tools and techniques, leading to a defined SLA being breached for 99% of incidents. It was recommended during our discovery phase that the client adopts and defines SRE parameters to address their issues. The TechOps team had limited access for troubleshooting and RCA, which presented further challenges for the team to mitigate them by implementing SRE practices.
Altimetrik’s SRE practitioners conducted a comprehensive organizational SRE assessment and laid out a structured plan to transform their TechOps by building automation capabilities to reduce the operational toil.
“Amit Singh is the Chief Strategy Officer and Chief of Staff to the CEO at Altimetrik, where he drives corporate strategy, growth acceleration, and value creation through transformation initiatives. In this dual role, he partners closely with leadership teams, investors, and the board to align business strategy with sustained, technology-driven growth.
With over two decades of experience at the intersection of technology, business, and transformation, Amit brings a unique perspective on how organizations can innovate and adapt in a rapidly evolving digital landscape. His career has been defined by building high-performing teams, scaling innovative platforms, and driving organizational change to deliver lasting impact.
Before joining Altimetrik, Amit held senior leadership roles at Visa, where he led technology strategy, engineering, and product development for Real-Time Payments and the Visa Developer Platform. Earlier, he served as Chief Product Officer at a startup and spent more than a decade at Oracle, leading product and engineering teams across a wide range of enterprise software applications.”
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