Key Business Challenges
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Transforming Automotive Operations with Site Reliability Engineering (SRE)
35%
YoY Automation Improvements
80%
Faster Bug Fix / Enhancement Releases
95%
SLA Compliance Improvements
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Background
The auto industry can transform its business operations with the help of SRE by improving system reliability, increasing agility, and enhancing the customer experience. By adopting SRE's best practices, such as automation, auto companies can accelerate their development and deployment of new services, keeping pace with the rapidly changing automotive industry and bringing innovative products to market faster. SRE can also help auto companies bridge the gaps between their product and support teams, reducing delays in pushing feature releases and improving SLA compliance.
Our client, a global automotive company which delivers solutions for fleet management, had gaps between their product and support teams that led to delays in pushing feature releases and was following traditional support mindset that led to SLA slippages. Client was seeking a credible partner to assess their production engineering maturity levels and outline a transformational plan to incorporate SRE culture and engineering capabilities.
Pain Point
The client was facing several challenges related to its policies and procedures. Due to the lack of well-defined policies and procedures, the engineering teams were involved in supporting production events. Additionally, the organization had poor utilization of service management tools and techniques, leading to a defined SLA being breached for 99% of incidents. It was recommended during our discovery phase that the client adopts and defines SRE parameters to address their issues. The TechOps team had limited access for troubleshooting and RCA, which presented further challenges for the team to mitigate them by implementing SRE practices.
End-to-end Solution Roadmap
Altimetrik’s SRE practitioners conducted a comprehensive organizational SRE assessment and laid out a structured plan to transform their TechOps by building automation capabilities to reduce the operational toil.
Maturity Baseline
- Six-week discovery engagement to baseline on current practices and define target state.
- Outlined a transformational roadmap with detail implementation plan to adopt SRE.
SRE Transformation
- Incorporated SRE members into application teams to be engaged early in the SDLC.
- SRE team members upskilling - responsible for addressing critical production issues (code/config).
Metrics Model
- Adopted SLI / SLO and SLA framework to derive well defined support process.
- System resiliency targets and respective compliance levels were updated to align with the new metrics.
Automation
- Developed automated scripts (based on parameters) to address routine non-engineering tasks i.e., infra updates.
- Constructed centralized monitoring and dashboards with automated alerts.
Establishing operating model
- Added a structural process to Agile model which allowed the client and the engineers to track the resource time utilization, and time spent for issues on each product category.
- Implemented the right methods to track the stories and activities which helped to measure the unknown/ad-hoc work allocation.
Results
- Established SRE policies & structure
- Complied MTTX standards
- Eliminated product team overhead in supporting production events
- Increased engineering teams’ productivity
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FAQs
Altimetrik delivers secure, scalable, and AI-powered cloud engineering solutions that modernize legacy systems, improve cloud security, and accelerate innovation. Our integrated approach combines GenAI, automation, and cloud-native practices - driving faster, smarter transformation across the enterprise.
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