Agents need three things to get work done: data, reasoning, and actions. With Agentforce, agents can connect to any data source and use it in real-time to plan, reason, and evaluate. And Agentforce agents can leverage any workflow, automation, or API to complete tasks. Agentforce agents operate autonomously by retrieving the right data on demand, building action plans for any task, and executing these plans without needing human intervention. Using real-time data to adapt to changing conditions, they operate independently within your organization’s specific guardrails to ensure every customer interaction is accurate.