In an article titled “Resolving the Crisis of Fractured Organizations,” Carol, a contributor for InformationWeek, sheds light on the issue of business process fragmentation. The article highlights the detrimental effects that arise when critical processes lack integration, either due to traversing different IT systems or being poorly designed in isolated environments. These inefficiencies can stem from processes not being automated, overly complex or user-unfriendly, resulting in added time, costs, and potential errors.
Carol emphasizes several common fractures in business, including unclear objectives, silos, miscommunication, lack of transparency, poor employee engagement, and excessive bureaucracy. According to her, unclear objectives hinder an organization’s ability to establish a clear sense of purpose and direction. She further explains that without well-defined goals and objectives, it becomes exceedingly difficult to evaluate performance and foster effective collaboration. To address these issues, Carol suggests setting precise and measurable objectives that align with the organization’s vision, as this will facilitate efficient collaboration among team members.