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Predictive Returns Intelligence: Transforming Fashion E-Commerce Profitability in India

December 17, 2025
December 17, 2025
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Smarter Returns Through Predictive Intelligence in Fashion Retail

In an ET Edge Insights feature, Sirish Mellacheruvu, Senior Leader – Product and Industry Practice at Altimetrik, explores how predictive intelligence is redefining returns management in global and Indian fashion e-commerce. As the Indian fashion e-commerce market accelerates toward nearly $100 billion by 2032, returns driven by behaviours such as bracketing are emerging as a major operational, financial, and sustainability challenge. The article highlights the limitations of reactive approaches like return fees and policy restrictions, which often reduce short-term costs but risk long-term customer loyalty and brand trust.

The coverage underscores how predictive returns intelligence powered by AI, machine learning, and behavioural analytics enables retailers to anticipate and prevent returns before they occur. By combining customer behaviour modelling, SKU-level anomaly detection, and real-time, personalised nudges such as fit recommendations and peer insights, retailers can reduce return rates, improve margins, and enhance customer experience. Sirish emphasizes that predictive-first strategies not only optimise inventory and reverse logistics but also support ESG goals and product innovation, positioning predictive intelligence as a strategic differentiator for the future of fashion retail in India and beyond.

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World Economic Forum’s Centre for AI Excellence_2
Altimetrik Joins the World Economic Forum’s Centre for AI Excellence to Advance Responsible, Enterprise-Scale AI Innovation

DETROIT — July 15, 2026 — Altimetrik, an AI-native engineering company, has joined the World Economic Forum’s (WEF) Centre for AI Excellence. Through this collaboration, Altimetrik will contribute its expertise in AI engineering, data, and platform foundations to help shape global standards for the responsible adoption and enterprise-scale deployment of artificial intelligence. Central to Altimetrik’s contribution is ALTi AIOS™, […]

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Amit singh

“Amit Singh is the Chief Strategy Officer and Chief of Staff to the CEO at Altimetrik, where he drives corporate strategy, growth acceleration, and value creation through transformation initiatives. In this dual role, he partners closely with leadership teams, investors, and the board to align business strategy with sustained, technology-driven growth.

With over two decades of experience at the intersection of technology, business, and transformation, Amit brings a unique perspective on how organizations can innovate and adapt in a rapidly evolving digital landscape. His career has been defined by building high-performing teams, scaling innovative platforms, and driving organizational change to deliver lasting impact.

Before joining Altimetrik, Amit held senior leadership roles at Visa, where he led technology strategy, engineering, and product development for Real-Time Payments and the Visa Developer Platform. Earlier, he served as Chief Product Officer at a startup and spent more than a decade at Oracle, leading product and engineering teams across a wide range of enterprise software applications.”

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